Frequently Asked Questions

What are you?

Nationwide Consumer Reviews is an independent Web-based consumer news and resource center. We are not a government agency and not affiliated with any other consumer organization.

Is this a government site?

No.

What are your review guidelines?

Our ReviewsTeam evaluates reviews to make sure they fulfill our guidelines before publishing. Not all reviews are published.

How do you calculate star ratings?

A company’s “star rating” is the average numerical rating submitted by actual consumers.

Do you publish reviews only?

We publish both reviews and complaints. Also, we are happy to consider responses submitted by the companies at issue.

Where can I read my reviews?

Your reviews are publicly available on nationwideconsumerreviews.org or any of our affiliated sites.

I mailed you a written review and didn’t get a reply. Why not?

We are a consumer news and information website, and generally are not set up to respond to consumer reviews or comments. We may, however, provide them to companies along with your contact information so that the company can address your concerns.

I sent an email asking for advice. Why didn’t you respond?

We are a consumer news and information website and are not set up to respond to requests for advice.